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   Shokan Home   »   Shokan's Warranty04/26/2017  

A pair of used Audi cylinder heads from Shokan.

Here at Shokan, we're dedicated to customer satisfaction. Not only to we do everything in our power to make sure you get the right part for your Audi as fast as possible and at the best price. We also want to ensure you that the part will work, and be in great shape. We don't send out worn parts, and that's why we warranty all the parts we sell whether it's new or used.
All our used parts carry a 6 month warranty and new and remanufactured parts carry a warranty for up to one year.  See below for details.

WARRANTIES:

  • New & Remanufactured Audi Parts: 1 Year Exchange Warranty
  • Used Audi Parts: 6 Month Exchange Warranty
  • Warranty on Part Only-No Labor Reimbursement
  • Warranty Terms are Exchange for Same Part Only.
  • Return Authorization required
  • Must be accompanied by original invoice
  • Parts used in a manner that is not consistent with original manufacturer standards will not be considered for warranty

RETURNS:

  • Return Authorization Required
  • 25% restocking fee applies to all returns
  • No returns on electrical parts
  • No returns on special orders
  • No returns past 10 days
  • All parts returned must be in original condition:
    • Can not have been installed or plugged in
    • All markings must be intact
    • All paint and tape seals must be undisturbed
    • Damaged parts will be held for 30 days and then discarded
  • Must be accompanied by original invoice
  • Anonymous returns with no invoice may be held for 30 days and then discarded.
    • This includes packages arriving from shipping companies with no customer number, name, or any other identification

CORES:

  • Return Authorization Not Required
  • Must be accompanied by original invoice
  • Must be returned within 45 days

SHIPPING:

  • Shipping charges are the responsibility of the purchaser and are not refundable.
  • Most orders placed before 3:00 PM Eastern Standard Time are shipped the same day (not guaranteed).

PRICING:

  • New and used parts prices subject to change without notice
  • Not responsible for typographical errors

Shokan is commited to satisfaction

Here at Shokan, we are committed to ensuring you get both a reliable part for your Audi, and the correct part.

We thoroughly test each and every used part we sell to ensure a long lasting part after the sale. Engines and electronics and accessories are run tested and checked for any signs of wear. Mechanical parts are carefully tested for damage or wear also.

We pride ourselves on our accuracy and knowledge in Audi parts also. Our experienced and well trained staff does all they can to make sure you get the right part the first time. In the highly unlikely event that a part fails or you get an incorrect part, Shokan is here with exceptional customer service that will do anything they can to ensure the problem is corrected and that you are satisfied.

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      Tel: 800-All-Audi (800-255-2834) or 845-657-8049 Contact Shokan for the best in Audi Parts Fax: 845-657-8070 Contact Shokan for the best in Audi Parts P.O. Box 237, West Shokan, NY 12494
Shokan Coachworks is not affiliated with Audi AG. Audi® is a registered trademark of Audi AG. You may visit Audi AG's worldwide website at www.audi.com